Cloud Dialer + Voice + STIR/Shaken
Powered by AI, Next Gen Call Center Solutions
Forget limitations, embrace flexibility! Our Cloud-Based Call Center Solutions put the power of a world-class contact center at your fingertips, anytime, anywhere. Experience minimal setup costs and maximum impact with our feature-rich platform designed for campaign success.
Integrate with 6000+ apps with Zapier..
Our solutions cover all your business needs to deliver exceptional results..
Don’t let call center costs clip your wings! We offer cloud-based solutions that deliver seamless customer experiences, without the hefty price tag. Fly high with our feature-packed platform and manage any campaign with ease and comfort.
Navigate the complex telecom landscape with ease. We offer seamless SIP termination to connect your calls globally, and industry-leading STIR/SHAKEN solutions to combat unwanted calls. Let us help you chart a smooth course for your call center.
Give your prospects a familiar welcome with local caller IDs and open the door to nationwide accessibility with toll-free numbers. Speak directly to any customer, anywhere, and make your call center a friendly landing pad for every voice.
Gain instant trust with every call. Our Trusted Caller Program ensures your calls take off with a verified identity, making customers more likely to answer. Fly past caller ID blocks and land smoothly in your customers’ ears.
Fuel your campaigns with reliable, budget-friendly VICidial hosting. We offer secure, ultra-fast servers and top-notch support to ensure your calls reach every destination, seamlessly. Get ready to conquer customer engagement with confidence. Pick your perfect plan today.
Our VICIdial Hosting is feature rich, Fully secured & provides superb performance..
- 100% Cloud Based
Our call center software is 100% cloud based and can be used on any operating system. No need to install additional softwares, it simply works as long as you have a web browser.
- Remote Agents
Ability to login your agents from any location. The call center software works as a virtual office, accessible 24×7 for your team. Comes with advanced firewall for better security.
- Auto Call Distribution
Distribute your inbound or outbound calls among your team members with strong rule sets, priorities, and machine learning. You decide where your call be sent to.
- Full Call Recording
Enhanced call recording features. record all calls or create complex rule sets as per your business demands. We offer the ability to store and access the recordings anytime.
- Live Monitoring
Look at the realtime stats for your call center on a single screen for insight. Our call center software adds ability to live monitor, call barging and call whispering.
- Intelligent Reports
Over hundreds of inbuilt report formats, our call center software platform gives you ability to create your own report sets, generate it automatically and send it over your email.
- Callback Scheduling
Schedule callbacks on demand and never miss a callback again. This feature works great even if you are dialing in multiple timezones with agents in separate timezones.
- AMD & DNC Filtering
Full answering machine detection and realtime DNC filtering with third party APIs. Connect to more humans and say bye bye to answering machines for better ROI.
- Sound Avatars
Configure pre-recorded responses, organised on a single page that allows the agent to simply click on the appropriate response to play the associated sound back to a customer.
- Call Park & Transfers
Call hold feature with custom rules for on hold music. The software adds ability to make closer, blind transfers, consultive, third-party transfers etc with a click of a button.
- CRM Integration
Third party CRM integration on demand. We can integrate the call center software with Vtiger, Suite CRM and other custom CRMs with seamless data sync and click to call.
- Full API Support
OuOur call center software supports full API support letting you build custom data communications with any third party software. Add features like text messaging etc.
- Chat Features
Internal chat functionality for communication among your team members with advanced rule sets. Supports external chat campaigns with automated chat distribution.
- Advanced Firewall
The software comes with dynamic firewall with advanced security features. You can block geographical locations as needed or simply use IP whitelists and blacklists.
- Robust & Scalable
Our platform is scalable to virtually any number of seats. Whether you have a team member of 5 or 5000, we can build you a dedicated platform in less than 24 hours.
Self Managed VICIdial Hosting, experienced users only..
For people having comfortable experience with VICIdial management. 100% root and super admin access, fully private to you. We make sure of the server uptime.
100% Root Access
SSL & WebRTC
Ready in 5 Mins
Standard Configs
Dynamic Firewall
Ticket/Email Support
Fully Managed VICIdial Hosting, We take care of everything..
Personalised onboarding by our experts, Managed solutions is a 100% hand holding process to get you started and keep you running with the service.
Guided Onboarding
Custom Branding
Unlimited Support
Training Included
Free Migration
Auto Backups
You are our number one priority..!!
Peace of Mind
Take control of your call center with our real-time screen share support. We co-pilot your operations, provide instant assistance, and help your team navigate any challenge, ensuring a smooth flight towards call center excellence.
Don’t just fly, fly first-class! Equip your call center with the wings of knowledge through our comprehensive training programs. From managers and agents to quality teams, we offer personalized guidance for continuous growth and customer engagement mastery.
Forget turbulence – navigate the call center skies with confidence. Our proven experience, deep expertise, and dedicated support equip you to rise above challenges and reach new heights of customer satisfaction.
Still notConvinced..??Ask us we will build your flight path..
Don’t do it alone! Partner with our team of seasoned professionals. We offer invaluable experience, unwavering expertise, and proactive support to guide you every step of the way, propelling your call center to unprecedented success.